Win client trust by giving them 24/7 access to their project data with controlled transparency
A whopping 89% of clients swapped dealings with a competitor following inadequate communication and management.
One-third of all clients who terminated their business collaboration did so due to lack of personalization.
47% of businesses say that they find it extremely difficult to get an exact overview of project status.
“The best thing about the tool is clients are now more aware of their data so we have better feedback calls with them. In the long term, this means deeper relationships.”
Elma Mrkonjić
Content Manager, writersblocklive.com
Streamline and personalize communication by giving clients 24/7 access to their project reports on a dedicated client portal.
Use the moderation controls and granularly manage which metrics to show and to what extent, so you can avoid unnecessary panic while being transparent.
You can showcase:
Give your clients a consistent experience and ensure your brand is always at the forefront, by hosting client portals on any subdomain under your current website.
Customize it further by adding your brand logo and colors to make it your own.
Keep every stakeholder informed and involved with branded reports that can be downloaded directly by clients from the portal, ideal for manual sharing within their organization.
Alternatively, you can also set up automated reporting by specifying the schedule and recipients.
Go a step further in your efforts to ensure consistency and build stronger brand foundations by configuring your preferred email address for client communication.
This will ensure all communication and reports are sent via your specified email and none of the client touchpoints have any visible connection to SerpWatch.
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