SerpWatch offers a Rank Tracker tool available online at serpwatch.io. We offer additional support at api.serpwatch.io, help.serpwatch.io, and community.serpwatch.io.
SerpWatch is an Oregon-based corporation with its principal place of business at 12070 NW Kathleen Dr. or 97229-4718, USA (hereinafter also “SerpWatch,” “we,” “us,” “Websites”).
At SerpWatch, we take privacy very seriously and understand that privacy online is very important to SerpWatch users, especially when conducting business and collecting data.
Our services are designed to help you establish strong and meaningful relationships with your clients, without any privacy or data security concerns.
Information we collect
We collect personally identifiable information of Visitors and Authorized Customers of our services. The personal data we may collect are described in detail below.
The term “personally identifiable information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, tax ID number, and credit card information.
Third-party service providers and automatically collected information about your use of our services or tools
Some of our tools may require to provide us with additional information (e.g., Slack, Zapier). Such kind of integration can be made at your own discretion. Some of them automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Services.
You can integrate the Services with your Google Analytics or Google Search Console and provide us with the information from your Google Analytics or Google Search Console accounts. You will see the respective notice (including request for your consent) before the access is being provided. You are the only person who decides if you would like to provide this access. You can revoke this access any time
Some of our services can give you an opportunity for example to send a report to any person or send a referral link you would like to. If you provide us with the personal data of any third party (such as email) you grant us a right to process the personal data of this person and you warrant that you have correspondent permission from this person.
Information you provide us while using our Blog, Public Profile, or other websites content
When you submit a review, we may collect personal information. This information will serve for internal purposes only and will not be disclosed publicly. Also, we may collect your personal information when you participate in our research processes.
Our Websites include third-party links. We, however, are not liable for the content of the links, and our security measures are not applied to them. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third-parties.
How we use the information we collect
Sharing the information we collect
We may share the information we collect from you only in the following circumstances:
The social network websites with which we may share your personal data are not controlled or supervised by us. Therefore, any questions regarding how your social network websites service provider processes your personal data should be directed to such provider.
How long do we store your personal data?
Your personal data will be deleted as soon as they are no longer necessary for the stated purposes. However, we must sometimes continue to store your data until the retention periods and deadlines set by the legislator or supervisory authorities expire. We may also retain your data until the statutory limitation periods have expired, provided that this is necessary for the establishment, exercise, or defense of legal claims.
After that, the relevant data are routinely erased.
If you have any questions about specific retention periods, please contact us at [email protected]
As long as your account is active or open with us, we will need your data to continue our operation. However, you reserve the right to modify, restrict or object the processing of your Personal Data which are granted to you by legislation on the protection of personal data, in particular the General Data Protection Regulation (GDPR)
You may always get information regarding your Personal Data, how we have received it, as well as the reasons for storing and processing it.
We may ask you for additional information to confirm your identity before disclosing the personal information requested to you. We will make every reasonable effort to honor your request or inform you if we require further information in order to fulfill your request. We may not always be able to fully address your request, for example, if we are legally entitled to deal with the request in a different way.
You can take steps to exercise your rights by contacting us at any time at [email protected]. We will usually respond to all your requests for the exercise of your above rights within one month of receipt of your request. If we will need more time to handle your request, we will inform you about this within the same period.
We may use third-party web analytics services on our Websites to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
Data retention and erasure
How do we keep personally identifiable information secure?
We use standard security measures and protocols to prevent any unauthorized access to your personal information. Our systems are regularly audited and maintained to keep up with the most current protective internet practices to safeguard your information.
While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
If you know or suppose that your Personal Data has been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your SerpWatch Account, please contact us by email at [email protected]
Our policy towards children
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that an individual under 18 has provided SerpWatch with personal information we will immediately delete such information.
Cookies are small files transmitted to your hard drive by a web server. They enable the Website’s system to recognize your browser and remember some non-personally identifiable information. Cookies do not run malware programs nor do they deliver viruses.
Cookies are unique for each person and some browsers may accept them by default. You can disable cookies altogether or choose to be notified once a cookie is being sent to you in order to determine whether to accept it or decline it. Be aware that by disabling cookies some of the Website’s features may not function properly.
Should you decide to disable cookies, you need to do so manually by accessing the browser you are using. Below you can find links that describe in detail how to disable cookies on different browsers.
SerpWatch contact info
If you wish to contact us or have any questions about or complaints in relation to this Policy, please contact us at [email protected].